The British NatWest promises that in the future customers will be able to perform a variety of operations with the help of their voice assistant – for example, paying bills and transferring money.
British bank NatWest is testing voice banking, and this will allow their customers to do things like check their balance or transfer money. They can use either their smartphone, a Google Home smart speaker, or a new feature in the Google Assistant on Android phones that allows for text-to-speech conversion.
The bank is launching a 3-month trial that will involve 500 customers.
The test version of voice banking will allow you to ask your voice assistant about your balance, recent transactions and pending transactions. The device will also display the answer on its screen as well as vocalize it.NatWest promises that in the future customers will be able to perform a variety of operations with the help of their voice assistant, from transferring money to paying bills. To access an account, customers will need to say two digits from the four-digit password. The PIN code is different and applies only for voice operations with the account.
According to the newspaper, it is important to highlight the risks of voice banking due to user data security concerns stemming from high-profile scandals about users’ personal requests being passed on to third parties.Google has confirmed that its employees can listen to conversations meant for Google Assistant.
